Sheraton Puerto Rico Resort

What to expect

Sheraton Puerto Rico Resort sits in Nassau, Palm Beach, and San Juan and reads, from the first minutes in the lobby, as old San Juan convention scale. This assessment covers the room product, the service layer, the dining programme, and the practical business of getting in and out of the building.

It suits business travellers and city-plus-beach itineraries more than any other group, and the fit is specific enough that guests outside that description often find the property does not match what they wanted from the trip. The stay is defined by convention district, rooftop pool and old san juan proximity.

One practical point carries more weight than the score: positioned for the convention district rather than the beach strip. Guests who plan around that single fact tend to rate the stay higher than the headline number would suggest.

Notable features

• Convention district
• Rooftop pool
• Old San Juan proximity

Stay policies

Minimum check-in age

Guests must be 21 or older to check in, and government photo identification is required at the desk for every adult on the booking.

Check-in and check-out

Check-in from 15:00; check-out by 11:00. Early arrival and late departure are subject to availability on the day.

Deposit

A card pre-authorisation or cash deposit is taken at check-in to cover incidental charges, and released after departure.

Smoking and pets

Guest rooms are non-smoking. Assistance animals are always accommodated; other pet policies vary and should be confirmed with the property.

Stay questions